Making Appointments
You can make an appointment with the doctor of your choice by telephoning the surgery or booking online by clicking the Book now button. We book routine appointments every 15minutes, however regrettable delays may occur if there have been emergencies or if the surgery is very busy. You can help avoid delays. If you have a number of medical issues to discuss or intend to discuss or intend to have an excision or medical examination (for insurance purposes), please notify the reception staff when making an appointment so that they may book a longer consultation. Only Emergencies will be placed with the first available doctor.
Results and Reminder notifications
Seaford Beach Family Clinic use HotDoc as our primary communication with patients to alert them when their results come in or if they are due for a follow up.HotDoc will text our patients a health message with a link and ask to fill in their last name and date of birth for privacy reasons, this will then unlock the health message. Please book an appointment with the doctor through the link or call the clinic to schedule that appointment.
Specialist Referrals & Scripts
Due to legislation you must be assessed by a doctor before seeing a specialist and obtaining a referral. Also, before a script can be issued to you, according to the legislation you must be assessed and reviewed by a doctor. Therefore an appointment is necessary for you to obtain either a script or a referral.
Emergencies
These can be seen at the Emergency Department of the Frankston Hospital located on Hastings Road, Frankston. Telephone Number: 9784 7777. Emergency Ambulance: 000
After Hours Care
If you require urgent medical attention outside of our normal surgery hours, please contact the Locum Service,National Home Doctor service, on 13 74 25 (13 SICK)
Home Visits
Doctors will perform some home visits when appropriate, but these are generally restricted to those who are too frail or ill to attend the surgery. Home visits are available to our patients, via our Locum Service on 13 74 25 (13 SICK)
Patient Feedback
If you would like to provide the surgery with any feedback we have a box and forms located in the waiting area and would appreciate it if you could put your suggestions forward. We take your concerns and suggestions seriously and if you are unhappy with any aspect of the care you receive from this practice, we are keen to know about it.
Complaints
Despite our best intention, complaints may arise. Our practice deals with complaints in a courteous and understanding manner. Patient satisfaction affects health outcomes and our practice acknowledges that patient complaints are an important source of customer feedback. If you have a complaint please bring the matter to the management team. The matter will be investigated and you will get a written response within two weeks. If you are not satisfied with the outcome you can contact the Office of the Health Service Commissioner on 1300 582 113
Interpreter Service
Interpreter service is available, please inform the receptionist if this is needed.
Management of your Personal Health Records
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and ensure that this information is only available to authorised members of staff. Your written permission is required before they can be disclosed to a third party.
Fees
Our clinic is a bulk billing clinic. However, out of pocket fees might apply on some procedures, private forms or for consultations with allied health providers. For more information, please ask the reception staff.